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Callio (in-house product)AI SaaS

Shipped multi-tenant AI calling SaaS — 4,800 lines, full stack

Built end-to-end: ElevenLabs voice + Tata Tele SIP, automated tenant provisioning, billing, observability. Pricing benchmarked against Ozonetel/Exotel/MyOperator.

12ms

Mean response latency

4,880

Lines of production code

60%

Cost vs. nearest competitor

The challenge

What they came in with.

We needed a real AI calling product for the Indian market — one that handled TRAI compliance, sub-15ms latency on Tata Tele SIP, and multi-tenant provisioning out of the box. Existing US-built tools couldn't deploy here without breaking compliance or quality.

The approach

How we worked it.

  • 01

    Audited every viable Indian SIP trunk provider — landed on Tata Tele after Plivo hit DLT registration friction.

  • 02

    Built a multi-tenant SaaS architecture: per-workspace number provisioning, isolated context, automated billing.

  • 03

    Wired ElevenLabs voice synthesis with custom turn-taking logic to keep latency under human-perception thresholds.

  • 04

    Benchmarked pricing against Ozonetel, Exotel, MyOperator — landed at ~60% of nearest competitor for equivalent features.

The outcome

What it earned.

Shipped 4,880 lines of production code across frontend, backend, and infrastructure. Mean response latency 12ms. First three customers onboarded via self-serve provisioning. Currently in beta with selective rollout.

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